[00:03:00] Matt Duench: Today the customer experience starts and ends online.
[00:06:00] But expectations for businesses are the same as walking into a main street storefront.
[00:11:00] Customers want a warm welcome and they want to know that their transactions are safe and secure. How can businesses build strong relationships and a seamless experience?
[00:20:00] It's time to stop guessing and start knowing. It's time to protect and delight everywhere.
[00:26:00] Sometimes it's the little things that make all the difference.
[00:29:00] Mistaken Identity, a podcast brought to you by Okta.
Episodes List
In this episode of Mistaken Identity, Matt interviews John Gannon, co-founder of Venture5 Media. At Venture5 Media, John helps buy and back creator-led businesses. John describes how to empower your product team, inspire creators, and provide growth opportunities. He also explains the importance of experimentation for creating the best product possible.
In this episode of Mistaken Identity, Matt interviews Carlos Marques, Head of Product Management at Mobileum. At Mobileum, Carlos launches software products and works with security and risk management. Carlos describes the risks of merging physical and digital identities when it comes to fraud and risk management. He also explains how to test and design secure and seamless products.
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