How to Deliver Great Customer Experience Into the Future

Last year, we learned how to manage uncertainty. Physical distancing, health and safety requirements, and disrupted supply chains have all determined how we’ve lived, worked, and interacted with each other. And it’s only reasonable to expect an increased reliance on digital interactions even after the world returns to “normal.” The past year has…

What is Decentralized Identity?

Decentralized identity, often used interchangeably with “self-sovereign identity” (SSI), is gaining ground as an alternative to today’s centralized and federated infrastructures. In short, it allows individuals to manage their own identities. In a decentralized framework, the user receives credentials from a number of issuers (e.g., government,…

Scaling to Meet Demand: Why Customer Experience Needs Modern CIAM

Throughout the pandemic, offline channels have been especially vulnerable to uncertain demand, shifting safety guidelines, and economic pressure—and as a result, customer experience (CX) now largely belongs to the virtual world. However, as customers and citizens rely increasingly on digital and remote operations, organizations will be challenged…

The Future of Customer Identity: 4 CIAM Trends to Watch Out For

Technology moves fast. You know better than anyone that the solutions that were implemented a year ago won’t necessarily work today, and that customers continuously expect more refined standards of service. To lead the pack, you need to provide customers with the right balance of usability and security—seamless, intuitive digital experiences that…

How to Build on Identity and Access Management with Zero Trust

This year, the business community was forced to adapt to a new era of distributed work—and cyber threats have adapted right along with them. Between unsecured home WiFi networks and the rise in personal devices accessing company resources, the opportunities for data theft have risen as teams have dispersed. Implementing robust identity and access…

A Look Back to Move Forward: What 2020 Meant for Okta

The year 2020 has been marked by difficulty, disruption, and division. Here at Okta, we share that sense as we look back at the headlines that have shaped the past 12 months—events that are now shaping how we orient ourselves towards the future.  But we also have the good fortune of thinking about the past year with a sense of pride and…

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