Personalization Technical Product Owner

Toronto, ON

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Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

Okta is seeking a technically astute and results-oriented Personalization Technical Product Owner to drive the engineering and implementation of our personalization capabilities across digital platforms. In this critical role, you will bridge the gap between strategic personalization goals and the technical execution required to bring them to life at scale. You will leverage your deep understanding of A/B testing methodologies, hands-on experience with personalization platforms like Adobe Target, Optimizely or Interaction Studio, and a strong grasp of the underlying technologies to ensure robust, scalable, and efficient personalization solutions. You will work closely with engineering teams, architects, data scientists, and product managers to define technical requirements, oversee integrations, and ensure the successful delivery of impactful personalized experiences.

Responsibilities:

  • Technical Strategy and Roadmap for Personalization: Define the technical vision and roadmap for enabling personalization capabilities, ensuring scalability, performance, and maintainability. Collaborate with engineering leadership to define architectural patterns and technology choices.
  • Deep Technical Understanding of Personalization Platforms: Possess expert-level technical knowledge of personalization platforms such as Adobe Target (or similar), including its APIs, data integration capabilities, and implementation best practices.
  • Lead Technical Implementation of A/B and Multivariate Testing: Work closely with engineering to design and implement robust A/B and multivariate testing frameworks, ensuring accurate data collection and analysis.
  • Data Integration and Infrastructure: Define and oversee the data pipelines and infrastructure required to feed relevant customer data into personalization platforms and downstream analytics systems. Collaborate with data engineering teams to ensure data quality and availability.
  • API Design and Integration: Define and manage APIs and integrations necessary for delivering personalized experiences across various digital touchpoints (e.g., web, mobile apps, email).
  • Collaboration with Engineering and Architecture: Serve as the primary technical point of contact for engineering teams building personalization features. Provide technical guidance, clarify requirements, and ensure alignment with architectural standards.
  • Troubleshooting and Optimization: Identify and resolve technical challenges related to personalization implementation and performance. Continuously optimize the personalization infrastructure for efficiency and scalability.
  • Technical Requirements and User Story Definition: Translate the personalization strategy and product requirements into detailed technical specifications and user stories with clear acceptance criteria for engineering teams.
  • Performance Monitoring and Scalability Planning: Define and monitor key performance indicators (KPIs) related to the technical performance of personalization systems. Proactively plan for scalability and future growth.
  • Security and Compliance: Ensure that all personalization implementations adhere to security best practices, data privacy regulations, and company compliance standards.
  • Evangelize Technical Best Practices: Promote and enforce best practices for personalization implementation, testing, and monitoring within the engineering organization.

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
  • 5+ years of experience in a technical product owner, software engineering, or technical architect role, with a significant focus on personalization technologies.
  • Deep technical expertise with personalization platforms such as Adobe Target (required), including its architecture, APIs, and integration capabilities.
  • Strong understanding of data integration patterns, API design, and cloud-based infrastructure.
  • Proven experience in designing and implementing A/B and multivariate testing frameworks from a technical perspective.
  • Excellent understanding of data pipelines, data warehousing, and data governance principles.
  • Solid programming skills and familiarity with relevant technologies (e.g., JavaScript, APIs, cloud platforms like AWS, Azure, GCP).
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Excellent communication and collaboration skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences.  
  • Experience working in an Agile development environment.  

Preferred Qualifications:

  • Experience with Customer Data Platforms (CDPs) and their integration with personalization platforms.
  • Familiarity with machine learning models and their application in personalization.
  • Experience with performance monitoring and observability tools.
  • Knowledge of security best practices for web and mobile applications.



#LI-Hybrid 

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:$94,000—$142,000 CAD

What you can look forward to as a Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

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Okta
The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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