Staff UX Researcher

Bengaluru, Karnataka, India

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

About Okta:

Okta is The World’s Identity Company. We free everyone to safely use any technology— anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

Position Description:

As our foundational Staff UX Researcher in Bengaluru, Karnataka, India, you will lead and establish user research efforts locally, embedding UXR practices within our growing India-based cross-functional teams and taking ownership of high-impact research initiatives for a key Okta product area. This is a unique opportunity to promote and cultivate a user-centered culture, guiding local product, design, and engineering partners who are new to direct collaboration with UX research. You will work closely with these local teams daily, while also collaborating effectively with your global UXR colleagues and stakeholders. Your research will directly inform critical decisions, contributing to both the product's long-term vision and near-term development. You will be instrumental in establishing research operations in India, ensuring that foundational and evaluative insights are effectively leveraged to drive exceptional user experiences.

 

Location: Bengaluru, Karnataka, India

Work Mode: Hybrid (2-3 days Onsite per week)

Note: This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment.

 

In this role, you’ll get to:

  • Champion user-centered best practices and build strong, trusted relationships with product, design, and engineering leaders within our growing Bengaluru office
  • Drive collaborative research initiatives with cross-functional teams and guide them in leveraging insights to inform decisions and foster a culture of curiosity
  • Communicate complex insights clearly and persuasively to diverse audiences across all levels and time zones, ensuring seamless alignment within our global team
  • Help define how our UX Research team best collaborates with and supports product development in the APAC region
  • Establish and refine UX research processes, operational frameworks, and supporting tools tailored to the needs of the Bengaluru office, aligning with our global UX Research standards
  • Build and manage key research operations, including leading APAC participant recruitment efforts and collaborating with our global UX Research Operations team to optimize our Dovetail research repository for local stakeholders
  • Drive UX research enablement for local product designers, guiding them to effectively conduct evaluative research and ensuring foundational artifacts like personas are developed, maintained, and widely adopted
  • Lead end-to-end research initiatives, expertly applying a flexible range of methodologies (generative and evaluative) to illuminate customer needs and deliver high-impact insights that drive product growth
  • Share your expertise and insights with the global UX Research team, and play a pivotal role in building UX Research capacity within the Bengaluru office as the team grows
  • Access global learning resources and collaborate with experienced researchers worldwide to continuously enhance your skills

You could be a fit if you have:

  • Approximately 7-10+ years of dedicated UX Research experience, with a significant portion dedicated to leading complex research initiatives and driving product strategy
  • Demonstrated ability to effectively introduce and integrate UX Research into teams with limited prior exposure, clearly articulating its value and driving buy-in
  • Experience thriving in a remote, globally distributed team environment, with a proven ability to manage asynchronous communication, maintain alignment across different time zones, and build strong rapport and influence with remote stakeholders across cultures
  • A proactive and highly self-driven approach, with a proven ability to independently identify research opportunities, define scope, and successfully project manage complex initiatives end-to-end, consistently delivering high-quality insights on time and within scope
  • Resourcefulness in navigating ambiguity and establishing new processes and tooling where needed
  • Proven experience as an embedded UX Researcher with deep expertise in applying a wide range of methodologies (e.g., usability studies, contextual inquiry, surveys) to identify and elevate user needs, driving valuable product outcomes
  • Able to translate business problems into human-centered research questions, applying your technical understanding to inform company goals
  • Exceptional proficiency in communicating complex research findings and insights, adeptly tailoring presentations and guiding collaborative sessions with diverse cross-functional partners and senior leadership to drive alignment and informed decisions
  • Experience with products made for developers, administrators, or other technical audiences
  • Strong decision-making and problem-solving capabilities while working with constraints
  • Empathy for users and a passion for understanding technical experiences
  • Experience working on security products is a plus
  • A proactive and curious mindset with a dedication to continuous professional development, and a proven ability to contribute positively to the team's research culture and skill set

 

Education

  • Bachelor's or Master’s degree in Anthropology, Sociology, Psychology, Human-Computer Interaction (HCI), or a related field, or equivalent demonstrable experience leading impactful user research initiatives

 

#LI-Hybrid

#LI-MM

#LI-ASITRAY

What you can look forward to as a Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

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Okta
The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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