Okta IT Service Alert - Salesforce Major outage

What’s happening:


As of May 11 2021, 2:15 pm PST, we have received reports of a major outage with Salesforce. This outage is affecting below areas:

  • Okta chiclet to access Salesforce (all aspects of salesforce)
  • Support.okta.com
  • Okta org provisioning
  • Partner Community

The outage is affecting other Salesforce customers. (https://trust.salesforce.com/en/

Workaround: Go to okta.my.salesforce.com and this will enable the “Read only” option. This is currently working for users who have either bookmarked Salesforce Production page or saved Salesforce credentials.

What are we doing to address this?

The Business Technology team is working with the Salesforce Support team as high priority, and we will send out updates on an hourly basis as we know more. 

What do I need to do?

There is no action needed from you. We appreciate your patience as we work through this issue with Salesforce’s support team. 

Have questions?

You can still reach IT via the Lighthouse Portal or via email at [email protected].