Where to Focus Your CX Efforts


How do you measure a good experience? Or a bad one?

The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working?

Specifically, you’ll learn:

  • How to measure CX’s true impact.

  • Where agencies stand on the CX targets outlined in the executive order.

  • How to overcome common challenges experienced by other agencies, hearing lessons learned by government leaders.

Watch on demand to hear from government and industry leaders about which benchmarks to use to gauge your agency's CX efforts and tools you can use to better meet those standards.