Government at Work: Implementing a Portal Approach to Deliver Citizen Services

Government IT’s foremost priority is always citizen service, and the digital revolution has created an exceptional opportunity for technologists to deliver in the service of the community. These online services haven’t always lived up to their promise, however. At the same time, expectations continue to rise. Some government agencies are responding to the challenge by consolidating fragmented and disparate online services into citizen-facing portals. Explore how IT leaders can leverage the cloud, implement best practices around security and scalability, and take a proactive approach to identity to effectively execute on a portal approach to citizen services.