Bring secure, frictionless customer experiences to government faster with modern CIAM

The public sector’s path to modern Customer Identity and Access Management

The way government interacts with the public continues to evolve dramatically. Websites used to be a way to publish basic, static information. But the explosion of modernization and the growing demand for omni-channel experiences has changed all that. Today, users are always connected. Some 85 percent of U.S. adults owned smartphones in 2021, according to the Pew Research Center. Three-quarters owned desktops or laptops and over half owned tablets. These users need to connect in a multitude of ways to access digital services and consume dynamic content. 

Consumers are accustomed to a seamless, consistent, and high-quality experience in the commercial world, and they expect it from their government as well, regardless of the device or channel they use. They also expect those experiences to be secure and private. As security and data breaches continue making headlines, the American people are demanding better protection of their personal information and more security around their digital experiences. Agencies not meeting these demands risk losing people's confidence and trust, leaving some behind. Failing to meet these needs online forces the American public to seek costly, time-consuming alternatives such as phone, office visits, or mail. 

Over a decade ago, the federal government recognized the need