How to Make Patient Portal Sign-In Easy and Secure

People want access to all kinds of information. From anywhere. At anytime. And personal health information – test results, medical records, etc. – is no exception. This whitepaper discusses the benefits of patient portals. It explains the identity challenges medical providers are encountering today and reveals why cloud identity is the answer to these problems.

Patient portals are powerful. With them, patients have personal medical information and resources at their fingertips. Literally. Patient portals enable patients to quickly and easily view test results, request prescription refills, research diagnoses, and communicate with their physicians. With 24-hour access, portals allow patients to engage in their health, on their own time. Gone are the days where patients have to wait on hold with their doctors’ offices for 20 and 30 minutes at a time. According to a recent survey conducted by athenaResearch, 87% of patients today want electronic access to their health records, and overall portal adoption in the US is about 29%. However, user access friction commonly limits the true potential that these projects have. Registration is clunky, users must remember multiple usernames and passwords, and adoption suffers. Cloud identity is a key foundational element medical providers need to solve these core usability issues and increase portal adoption.

Patient portals don’t just benefit patients; they’re also important for healthcare providers. As healthcare in the US transforms from a fee-for-service model to one that’s focused on quality of care, effective online tools are a way for medical providers to build long-term patient relationships. With the proliferation of care clinics in the US, primary care has become increasingly competitive. Patients don’t automatically have a primary care provider anymore; rather, they see the first available physician as needed at a care clinic. Patient portals are a way for primary care physi