Transparency is a great way for cloud providers to demonstrate and prove good security practices to their customers. Often times, however, the transparency stops when outages or service hiccups occur. During an incident, how a cloud provider communicates to its customers says a lot. In a guest post for the Cloud Security Alliance, I discuss why customers should expect clear, transparent SLAs from their service providers, what customers should expect during an incident and why transparency is so important from a security and trust perspective. Head over to the Cloud Security Alliance to read the full post. With the growing movement of enterprises to the cloud, it’s more important than ever that service providers demonstrate and prove good security practices to their customers, in good times and in bad. During an incident, how a cloud provider communicates to its customers says a lot about its commitment to security. Sounds.