When Okta’s co-founders set out to build a product that would help businesses adopt cloud and mobile technology, they started by asking CIOs about the challenges they faced adopting cloud. They worked off of constant feedback, evolving the product to best fit the customers’ needs -- and this focus on customer success, feedback and collaboration has been at the heart of Okta since then. Four years later at our recent inaugural user conference Oktane13, Okta COO and co-founder Frederic Kerrest shared additional insight about what customer success means at Okta today. (Hint -- it’s still at the core of everything we do.) Hear about how we’re enabling customers to worry less about technology and focus more on innovative ways to drive top line value for the business in the keynote below. At Okta, customer success goes beyond answering support calls. While support will always be important at Okta, it’s.