Benefits Operations Associate Manager

Bellevue, WA; Chicago, IL; Washington DC

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

Okta is looking for a Benefits Operations Associate Manager to help us scale our global benefits processes. You will be a key member of the People Operations team focused on delivering an exceptional employee experience, driving efficiencies across the People Operations & Benefits teams, and leading a Tier 1 support team. The ideal candidate will be a self-starter with great customer service skills and broad knowledge of global employee benefits programs & processes. This is an amazing opportunity for someone looking to grow their career and work in a dynamic, rapidly growing company.

Job Duties and Responsibilities:  

  • Lead a Tier 1 support team for global benefits, answer escalated benefits inquiries and requests through our case management platform, ServiceNow, while appropriately escalating complex cases to the global benefits COE
    • Benefits inquiries include topics such as: medical, dental, vision, pre-tax spending accounts (US), disability, pension/retirement programs, and others.  
    • Inquiries will be related to AMER, EMEA & APAC.
  • Support leave of absence (LOA), and other time away inquiries/requests and provide administrative LOA support to the global benefits team
  • Streamline and simplify our benefits processes to drive efficiency and operational success
  • Support benefits process for employee lifecycle (hire to retire) in the US & globally
  • Support benefits statutory program and compliance execution (i.e. HCSF, benefits-in-kind reporting and audits, COBRA subsidy administration, processing pension forms, and others)
  • Monitor file integration, perform testing as needed
  • Benefits program invoices audit and support
  • Scale for growth. Own programs and strategic partnerships to move our processes from scrappy solutions to stable ones in support of growing scale and complexity within the organization. 
    • Document benefits operations processes and determine which processes can be managed by our offshore Manila team
  • Influence others. Partner with peer organizations to ensure tight alignment, facilitate the sharing (and proliferation) of information of best-known practices, and drive synchronization and collaboration in connection with shared goals and deliverables.
  • Collaborate with the Benefits team to create and ensure effective employee communication and engagement
  • Enable smart decision making. Drive consistency in operational metrics utilizing Workday & ServiceNow data to identify benefits inquiry trends and operational weaknesses. Translate trends into action plans with the goal of improving employee experience & self-service
  • Ensure data integrity. Collaborate with partner teams to develop and maintain reporting dashboards for the organization, synthesizing the reporting needs of our Benefits COE   
  • Partner with the benefits team to understand upcoming policy and program changes
  • Assist with maintenance and updates for benefits-related content
  • Support benefits audits as needed

Required Knowledge & Experience:

  • Bachelor’s degree preferred
  • 6+ years experience in benefits operations with strong knowledge of benefits administration
  • Knowledge of global employee benefits, leave management & payroll programs
  • Previous experience working in Workday & ServiceNow is highly desired
  • Experience working in a high-speed, global technology company preferred
  • Previous experience in remotely onboarding and working remotely as well as leading a remote team is highly preferred

Key Skills:

  • Ability to work cross-functionally, take initiative and meet multiple deadlines.
  • Outstanding customer service, verbal, and written communication skills.
  • Excellent analytical and organizational skills with attention to detail
  • Intermediate experience in Microsoft Office, Google Suite and must gravitate easily to new technology
  • Experience with using vlookup, pivot table functions in Excel
  Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
  • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops Talent: Developing people to meet both their career goals and the organization’s goals.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

#LI-SC

#LI-Hybrid

The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $114,000—$170,000 USD

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.   

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$91,000—$152,000 USD

What you can look forward to as a Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

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Okta
The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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