Senior Manager Professional Services Operations

Bellevue, Washington; Chicago, Illinois; San Francisco, California

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The Okta Customer First Team is looking for a Senior Manager of Professional Services Operations to join the Customer First Ops & Strategy team. This position will partner closely with our VP of PS and the leadership team to scale and accelerate. The responsibilities include management of operating metrics, system and process improvement design and execution, deploying and driving best practices to ensure consistency, quality and maximum efficiency of the organization.

This role will report into the Director, Global Services Strategy & Operations. This role is critical to optimizing how Okta delivers implementation and advisory services to customers. You’ll oversee operational programs that improve forecasting, utilization, project governance, and revenue delivery. You’ll lead a small but high-impact team responsible for data-driven insights, process optimization, and tool enablement ensuring Professional Services operates with clarity, agility, and excellence.

Job Duties & Responsibilities: 

  • Forecasting
    • Drive the forecasting process tied to the following key metrics: billings, bookings, utilization, subcontractors, margin. 
    • Develop and iterate on KPIs and dashboards that give leadership the visibility they need tied to performance business drivers.
    • Monitor trends in accuracy and be able to explain deltas in the week over week. 
  • Financials
    • Partner with FP&A on the yearly and quarterly planning process. 
    • Own the target setting process for each role and ensure communications and approvals are effective and timely.
    • Analyze financial data to identify business insights and opportunities for efficiencies and process improvements. 
    • Model various scenarios to help leadership make critical decisions impacting budget and headcount.
    • Recommend and develop operational initiatives to execute on the business strategy.
  • Processes
    • Develop, implement and evolve processes, frameworks and tools with a focus on change management, automation and scalability.
    • Recommend and design incentive compensation programs that reinforce desired behaviors.
    • Recommend and develop operational initiatives to execute on the business strategy.
    • Manage and facilitate strategic initiatives by working with cross functional teams to successfully launch new programs and operational components. 
    • Act as the voice of PS in support of major systems projects and other change management initiatives.
    • Provide ongoing operational process oversight and monitoring of process adherence and governance.
  • Leadership
    • Partner with leadership to create and publish deliverables for periodic operation reviews illustrating on the state of the business and operational scorecards.
  • Strategy
    • At the direction of PS leadership, develop strategic plans and frameworks and perform analysis needed to develop the plan.
    • Collaborate with other departments to obtain and analyze information and content needed to support the strategic plan.
    • Leverage expertise in data visualization (e.g., Tableau) to create presentations, analysis, and other related content that effectively communicates results and strategic direction across the organization.

Required Skills & Qualifications:

  • 7+ years of professional services operations or related experience, preferably in enterprise software.
  • Bachelor’s degree required.
  • Experience with program/project management.
  • Experience with Salesforce/FinancialForce.
  • Experience in an operational role with success in identifying and executing process and program improvements.
  • Strong observation, analytical, numerical reasoning, business acumen and leadership skills.
  • Expertise in data visualization (e.g., Tableau, Power BI) and financial modeling.
  • Ability to manage multiple tasks and tight deadlines with confidence and ease.
  • Ability to bring clarity and structure when managing fluid expectations and evolving demands.
  • Ability to facilitate cross functional meetings.
  • Ability to develop presentations, analysis and other related content to properly communicate results and direction across the organization
  Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
  • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops Talent: Developing people to meet both their career goals and the organization’s goals.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

#Ll-GM

# Ll-Hybrid

#P-1206_3276717

The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $171,000—$257,000 USD

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.   

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$153,000—$229,000 USD

What you can look forward to as a Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

U.S. Equal Opportunity Employment Information
Read more

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Pay Transparency

Okta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/agencies/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Okta
The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Follow Okta
Share on Linkedin Share on Youtube

Apply

Resume
Upload Resume/CV (PDF must be less than 8 MB )
Cover Letter
Upload Cover Letter (PDF must be less than 8 MB )
I acknowledge and agree to the processing of my personal data in accordance with Okta's Privacy Policy.

https://www.okta.com/privacy-policy/

(California residents, click here)

I would like to be considered for future positions at Okta.
U.S. Equal Opportunity Employment Information (Click here for instructions)

Responding to the survey is voluntary.