Okta Raises the Industry Bar with 99.99% Uptime for Every Customer

The world’s leading independent identity platform delivers unprecedented global reliability for millions of remote workers and consumers

SAN FRANCISCO — July 2, 2020Okta, Inc. (NASDAQ:OKTA), the leading independent provider of identity for the enterprise, today announced a major milestone in cloud reliability and uptime, offering 99.99% uptime to all customers in every region of the world at no additional cost. Through its distributed and highly available cloud architecture, now Okta customers of every size – whether free developer instances, up to the largest enterprises – can now count on unparalleled reliability and nearly zero planned downtime. This further deepens Okta’s capability to enable anyone to securely use any technology.

Virtually overnight, digital transformation has accelerated around the world due to COVID-19. Workforces are now relying on the cloud to maintain operations while consumers are turning to digital experiences to interact with their favorite products and services. Adobe’s 2020 Digital Economy Index report indicates e-commerce levels from April and May 2020 were higher than digital spending from the 2019 holiday season. This trend is only expected to continue during the pandemic in addition to the fading concept of working within the confines of a traditional office. According to Gartner, 74% of CFOs intend to shift at least some of their workforce to remote positions permanently. This new dependency has put the reliability, scalability, and security of technology to the test, making the consequences of cybercrime or downtime, planned or unplanned, catastrophic to both productivity and revenue.

“We’ve laid the foundation for a new standard of reliability across the cloud industry not only for the betterment of our customers, but any organization pursuing digital transformation,” said Todd McKinnon, Chief Executive Officer and co-founder, Okta. “Identity is critical to how organizations operate daily and engage with their customers, and we have always viewed the Okta Identity Cloud’s reliability as a tremendous asset for our customers. Now more than ever, organizations need greater assurances that the technologies powering their businesses and customer experiences will not be compromised. That’s why moving forward, every single Okta customer can benefit from a cloud infrastructure designed to offer zero downtime.”

Okta’s global multi-tenant infrastructure is designed to deliver performance and trusted security at scale. The Okta Identity Cloud is powered by an extremely resilient architecture stack, a focus on continuous innovation, and highly responsive and detailed service monitoring to address any issues, all with zero downtime maintenance. This world-class infrastructure offers 99.99% uptime for all customers – enabling IT, security, and development teams everywhere to serve the needs of their organizations and customer bases.

“Okta is the identity company that stands for trust and that starts with the reliability of our technology,” said Hector Aguilar, President of Technology, Okta. “This is why we’ve set an aggressively high bar for availability and are enabling our customers with 99.99% uptime. This unprecedented capability, built into every layer of our infrastructure, has resulted in our industry-leading track record of being ‘Always On.’ We know how critical service reliability is to our customers across the world creating seamless and secure identity experiences and we’re committed to setting the industry standard.”

“More than 10,000 students and faculty rely on Seton Hall for their personal and academic development,” said Paul Fisher, Associate Chief Information Officer, Seton Hall University. “When COVID-19 hit, we quickly deployed a remote-first learning environment powered by advanced technologies we had in place prior to the pandemic. Okta’s highly reliable and secure identity platform powers secure access to digital learning experiences that our students and educators depend on now more than ever.”

To learn more about Okta’s 99.99% availability, visit: trust.okta.com.