Enhance Customer Engagement
Create personalised, omni-channel experiences
Attracting customers and maximising their lifetime value is increasingly dependent on meeting their high expectations for digital experiences that are technologically advanced, frictionless, omni-channel, and personalised.
Unify experiences across devices
Provide a seamless, secure, and branded login experience across digital experiences
Personalise customer journeys
Build a 360 degree customer view by consolidating customer identities and profiles into one place
Manage consent preferences
Collect first person, authoritative preference information, including consent, across channels.
Personalisation & Identity: Building Blocks for the Ultimate Guest Experience at MGM Resorts
The MGM Resort M life loyalty program helps the company provide customised service from the moment patrons walk through the doors. MGM leverages Okta to provide a unified experience across channels, that is both seamless and secure for loyalty members.
Benefits
Modernise registration, on-boarding, and beyond to improve your customers’ brand experience. Unify customer profiles into a single repository. Bring omni-channel experiences to market quickly and free up your teams to focus on the customer.
Improve the customer experience
Reduce churn and boost engagement with engaging, branded, and personalised experiences across channels. Custom tailor the registration and login process to your specifications with no coding required.
360 view of the customer
Overcome organisational silos created by channel, product, geography, or business unit. Increase customer lifetime value by deepening understanding of their interests and preferences.
Increase engagement
Lower on-boarding friction with progressive profiling and passwordless authentication. Seamlessly integrate apps into the customer portal for a single login experience.
Manage consent
Give customers control over their data, and meet complex regulatory compliance standards like CCPA and GDPR. Use Okta’s platform to integrate with leading consent management and privacy solutions.
Okta named a Leader
Magic Quadrant for Access Management (August 2019)
Okta Named a Leader in the Gartner Magic Quadrant for Access Management for the Third Consecutive Year
Products
Here are the Okta products we recommend to enhance customer engagement by offering seamless, secure, and personalised omni-channel experiences.
Integrations
Consent Management
Robust, streamlined consent management tools to satisfy users and stay in compliance with privacy regulations.
Customer Data Platform
Streamline and enhance data delivery across a variety of integration scenarios.
Customer Relationship Management
Manage interactions with current and potential customers.
