Salesforce.com is one of the most successful, business critical on-demand applications. For both IT and end-users, managing access to salesforce.com presents challenges. However, users don’t want or need another password, in addition to the ones for their desktops, laptops, mobile devices, or other SaaS applications. Salesforce.com adds yet another password, one that typically expires on a regular cycle, making it more difficult for users to access the application when they need to.
Automating user management and centralizing passwords using single sign-on makes it far simpler and less time consuming to ensure you meet your audit and compliance needs. This paper provides insight into both the salesforce.com technology and 3rd party tools and solutions you can use to address these single sign-on (SSO) and user management challenges.
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