Like all start-ups, Massdrop started small. Really small. A-bunch-of-Canadian-guys-working-out-of-a-house small. But their concept was huge, and it didn’t take long for Massdrop’s e-commerce site to take off. That success isn’t surprising, since the idea behind the retail site is truly innovative—it allows individuals to join interest-based communities like “Audiophile,” “Tech,” and “Ultralight” and connect with people from around the world to buy products together, share experiences, and help design custom gear you won’t find anywhere else. As customers flocked to the site, Massdrop added staff, suppliers, and apps to accommodate the growth. But the company was lacking an in-house IT department and knew things would become unmanageable if it didn’t bring an IT specialist on board. Aaron Zander was hired to fill the role of senior IT administrator, and he quickly pinpointed a number of challenges. In particular, Massdrop needed to streamline its identity management processes, strengthen security, and increase.