The year 2020 has been marked by difficulty, disruption, and division. Here at Okta, we share that sense as we look back at the headlines that have shaped the past 12 months—events that are now shaping how we orient ourselves towards the future. But we also have the good fortune of thinking about the past year with a sense of pride and accomplishment. Because, in the face of so much turmoil, Okta’s leaders, teams, and customers have stepped up in some amazing ways. A role model for a new business model In March, as everything changed, Okta directed all employees to work from home a week before the first U.S. lockdowns. However, our transition to a more flexible and hybrid work model actually began much earlier. For years, we had been watching a rapid rise in the cost of city living, the virtualization of the workplace, and a changing.