Modernizing Government Agencies: Delivering Frictionless Experiences to Citizens, Quickly and Securely

Doing our errands looks a lot different now than it did a few years ago, and not just because of the COVID-19 pandemic (though that has certainly accelerated things). For a while now, we’ve been ordering groceries online, paying bills on a banking app, and even checking in with our doctor from the comfort of home. With so many digital experiences…