Extending Lifecycle Management for ITSM and Custom IGA Requirements


Okta has increasingly powerful built-in workflow and reporting. However, some enterprises would like Okta to integrate to an ITSM for ticketing or have a need for full customization for identity governance. Workflow is often something that’s been heavily customized over time. It’s not easy to rebuild, and it's not easy to change business processes. Attend this session and hear how Okta customers are moving forward with digital transformation, while at the same time integrating Okta to ITSM and legacy IGA systems. Okta's Director of Product Marketing, Ed Sawma will discuss how Okta is tackling this complex issue, and Okta’s Director of Strategic Solutions, Halim Cho, will share a technical architecture for a hybrid IGA and ITSM approach.