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We put everything we have into creating tremendous customer satisfaction. Our support team helps build this energy by striving to over-deliver on your expectations. Okta offers Basic Support, Premier Support, Professional Services and Education to help you make the most of your Okta implementation. Learn more about our Support offerings below.
Customer Success is a core value at Okta and we pride ourselves on providing an outstanding customer experience. This starts with the way we’ve designed our product, and it extends to the way we partner with our customers during and after deployment.
Throughout the Okta application, you will find context-sensitive, multi-media Help to answer the most common questions. For those questions that cannot be answered with Help:
Learn More: Customer Success
Okta offers Basic, Premier and Premier Plus Support Service levels to ensure you are covered, no matter what your needs.
Okta Basic and Premier Support provide access to helpdesk forum, FAQs, on-line user guides and tutorials, briefings of upcoming releases and best practices that will help our customers get the most value from the Okta service. Okta Premier Plus Support provides a dedicated Technical Account Manager for customers who desire even more personalized support to meet their business needs.
|Priority Phone Support 24x7||
Customers have access to a toll-free line with priority call routing to Okta customer support engineers. 24 hours a day, 7 days a week. The phone support cases are responded to within premier support timeframes guaranteed in our SLAs.
There is no limit to how often customers can call Okta support.
|Online Customer Support||
Customers can submit cases easily on line within the Okta platform or at support.okta.com.
Customers can report any issues via email. The online cases are responded to within premier support timeframes guaranteed in our SLAs.
There is no limit to how many support cases a customer can open.
|Timely & Quality Response||
Okta’s customer support engineers will provide high quality service in a timely manner. Customer incidents are responded to within premier support timeframes guaranteed in our SLAs.
Customers get briefings on upcoming releases and proactive updates on issues that may impact them in any way. This includes early access to release notes and deployment guides as they become available.
Comprehensive assessment of a Customer’s IAM strategy and adoption – including major categories such as Business, Service Usage, Application Adoption and Product Functionality. Proactive premier service for providing actionable intelligence, which will in turn enable customers to get better return on the Okta service investment.
Okta provides multiple training and education options both during the deployment and after Okta is up and running. The Okta service brings consumer-grade simplicity to an area that has long been plagued by hard to use software, and we supplement this ease-of-use with a training program that ensures you're always up to speed on the latest Okta features and functionality.
Okta provides best practice, product, and administrator training over the web with a live instructor, as well as recorded options. Contact email@example.com for more information on our training program.
Okta’s SmartStart program is a rapid implementation service combined with a collection of best practices to on-board customers to the Okta solution. The implementation service includes a planning phase, a deployment phase and a training phase. Okta’s Customer Success resources work closely with your team on key tasks such as AD integration, application configurations, user deployments and new application integrations.