Last week, I posted the fourth installment in a six-part blog series about what it takes to have an enterprise-ready cloud service and the three characteristics (security, reliability and trust) that differentiate an enterprise cloud service from a typical consumer cloud service. In this series, I’ve discussed five aspects to look at when evaluating a cloud service for those characteristics. They are: Development for the enterprise Endless 9s reliability Benchmarked and audited service Strong encryption throughout Singular focus on the customer In this post, I’ll discuss the “singular focus on the customer.” This component is necessary to truly have an enterprise cloud. Think back to Mat Honan’s personal identity hack: part of the attack surface included Apple’s and Amazon’s customer support mechanisms that were in place on Mat’s accounts — which isn’t surprising. While Apple and Amazon have fixed the particular attack vector that was used on Mat.