If you work for or support a government agency, you’re well aware: there’s a new legislative push towards better digital experiences for constituents. From executive orders, memos to bipartisan senate bills, we’re excited about this new focus on customer access and experience in government. But this transition won’t be easy. That’s why we’re launching a new series detailing how focusing on Identity can cover all the bases of improving government services. Starting today, look out for posts to help you ideate, test, and deliver better digital government services to the public. Read on for today’s offering! Discreetly tucked in the Executive Order (EO) on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government is the term human-centered design (HCD). While it sounds like a specialized term reserved for a select few, it’s used in many sectors and programs. It can be applied by.