Each month we’ll highlight one of the founders of Okta Ventures’ portfolio companies. You’ll get to know more about them and learn how they work with Okta. This month we’re speaking with David Goldschlag of Aembit.
What is Atomicwork, and what is your mission?
Atomicwork is an AI-native IT service management (ITSM) and enterprise service management (ESM) platform. Our mission is to help modern IT and business teams move away from ticket-centric, manual service delivery processes to a model powered by intelligent agents, unified context, and end-to-end automation.
We want employees to get instant, secure help wherever they work, while IT focuses on driving real business outcomes.
What were you doing prior to Atomicwork that led you to this moment?
Before I started Atomicwork with Kiran Darisi and Parsu Vijayasankar, I was a GM at Nutanix, working on cloud infrastructure management. Just like me, the rest of the Atomicwork founding team has built and scaled enterprise SaaS products before in areas like cloud infrastructure, customer experience, and ITSM.
In fact, my cofounders have worked in all three recent eras of service management — ManageEngine during the on-prem era, Freshworks during the cloud era, and Atomicwork in the AI era.
Along the way, we saw firsthand how employees and IT teams struggled with legacy service management tools: costly, slow to implement, and unfriendly to employees. That frustration, combined with the emergence of agentic AI, made us realize there’s a better way to rethink ITSM from the ground up.
What is Atomicwork’s solution? What challenge does it solve?
Traditional ITSM creates strain on both sides: Service teams drown in repetitive tickets and context switching while employees are stuck waiting for help, slowing down their productivity. Legacy tools weren’t built for today’s fast, digital workplace, where speed and personalization matter most.
Atomicwork is a modern ITSM and ESM platform built on a bedrock of three key capabilities:
- Universal agent: An AI agent that resolves issues instantly in the flow of work where employees are, like Slack, Teams, email, or browser through chat, voice, or vision
- Universal context: A dynamic graph that federates people, devices, apps, and infrastructure data for contextual agentic assistance
- Universal automations: End-to-end business processes that span IT, HR, and business systems
Together, the universal agent leverages universal context to run universal Automations and replace the “ticket shuffle” of legacy ITSM with fast, contextual, and automated service delivery. Employees get answers without friction, and IT gains time to focus on strategic initiatives instead of firefighting.
Why did Atomicwork want to work with Okta?
Identity is the foundation of trust and personalization in the enterprise. By working with Okta, Atomicwork can embed identity intelligence into every service interaction — so the right employee gets the right help securely, without jumping through unnecessary hoops, and the right agent has secure access to the data it needs to help service teams and employees.
Okta’s vision of secure, seamless access aligns perfectly with our vision of frictionless, AI-driven service experiences.
How is Atomicwork partnering with Okta? What support do you look for in a corporate partner?
We’re building deep integrations between Atomicwork and Okta to run identity and access management smoothly as part of everyday service delivery — for example, intelligently resolving access requests based on the particulars of the request without requiring extensive workflow mechanisms or onboarding automations spanning different tools.
Beyond technology, we value partners like Okta who are also invested in simplifying secure identity management for IT teams, sharing market insights, and helping us build trust with enterprise customers.
What trends do you expect to see in the ITSM industry?
We see three major shifts:
From ticket-first to service-first: Conversational, multimodal AI agents will become the primary interface for employees, with the ticket serving as the record that an employee needed help rather than the primary facilitation.
From static CMDBs to dynamic context graphs: IT will be able to rely on real-time knowledge graphs, drawn from people, infra, network, and device data, that stay current without manual effort.
From siloed automations to enterprise workflows: ITSM will expand beyond IT into HR, finance, and business operations — driven by AI and secure, cross-platform integrations.
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