Statement of Work
Confidentiality Notice
This Statement of Work constitutes Okta Confidential Information and is intended for the internal use of Okta Customers only to evaluate the Statement of Work and may not be duplicated, used or distributed externally or reproduced for external distribution in any form without express written permission of Okta, Inc.
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1. Project Summary
This Statement of Work (“SOW”) is issued under, and is subject to, the terms and conditions of the applicable agreement between the parties (“Agreement”), including as may be identified on the applicable ordering document (“Order Form”) for the Partner Expert Services described herein (“Professional Services”). Except as otherwise noted herein, capitalized terms used but not defined herein shall be given the meaning set forth in the Agreement and Order Form, as applicable.
2. Project Scope
The following activities shall be within the scope of this SOW:
The Partner Expert Services (“Partner Expert Services”) term set forth in the Order Form begins up to (14) days after the date of initial purchase and ends five (5) months after the date of initial purchase unless otherwise specified on the Order Form (the “Services Term”).
The Services include providing guidance to the Partner, to enable them to provide professional services for Partner’s customers. Okta will provide support to the Partner which may include architecture best practices, professional services best practices, field experiences, discussion of professional services delivery methods, and review of professional services documentation.
Partner Expert Services may include but is not limited to:
Lead/support discovery workshops and requirements analysis
Lead/support solution architecture and design workshops and design iteration updates
Review Future State Design documentation
Support implementation planning and production “go-live”
“Hands-on” support for deployment and testing of the Okta solution
Dedicated Okta escalation point into Product Management and Engineering
During the Services Term, Okta will provide the Partner Expert Services resources for up to (5) months, Monday through Friday, during standard business hours, subject to Okta’s reasonable discretion.
By way of example, if Partner purchases (1) Partner Expert Services, the Order Form will reflect a quantity of (1) which gives Partner a sixteen (16) week consecutive period to use 114 total hours of the Partner Expert Services resources. Once Partner begins using the Expert Team resources, the Partner will have 16 consecutive weeks to use up the 114 allotted hours.
The Partner Expert Services will not be available to the Partner on Non-Attendance Days. “Non-Attendance Days” are up to one (1) Administrative Day per quantity purchased on the Order Form during the (5) month term, plus the regional provision for public holidays recognized by Okta and paid time off (for example, vacation, sick time). “Administrative Days” mean internal training days, volunteer time off, and employer-required attendance at company events.
There are no predefined deliverables, or guaranteed outcomes, as part of the Professional Services provided under this SOW.
Prior to the delivery of the Professional Services, Partner will:
Provide a project manager or other single point of contact for the project who will be responsible for:
Providing all information, as reasonably requested by Okta, in a timely manner in order for Okta to align to and facilitate desired project outcomes.
Acting as the central point of contact to Okta.
Coordination of Partner resources engaged in the project.
Provide information for incorporation into a mutually agreed-upon project plan prior to the commencement of Professional Services.
3. Out of Scope
The following features, functionality and activities are out of scope for this Statement of Work:
Professional Services on or as it relates to non-Okta products or services.
Customer staging, end user communication, and change management.
Okta will have no responsibility for other contractors or third parties engaged by Partner or another third-party during delivery of the Services unless expressly agreed to in writing.
Okta will not be responsible for any delays caused by Partner or any third-party.
Services are non-transferrable.
4. Fees & Expenses
Partner shall pay Okta the Fees and expenses set forth on the applicable Order Form in accordance with the terms of the Agreement. Actual reasonable and out-of-pocket expenses and taxes are not included herein and will be invoiced separately per the terms of the Agreement.
The Professional Services described in this SOW will be provided on a fixed fee basis. The SOW Term shall commence on the date the Order Form is fully executed by both parties and shall expire on the earlier of: (a) expiration of the Services Term, or (b) upon consumption of the quantity purchased as specified on the Order Form (and outlined in Section 2 (Project Scope)). All Professional Services available under this SOW may only be redeemed during the SOW Term. Project delays resulting from Partner’s failure to Cooperate (as defined below) will not extend the SOW Term, and Okta is not responsible for and shall be relieved of responsibility for performing any Professional Services that have not been completed during the SOW Term due to Partner’s failure to Cooperate or failure to schedule such Professional Services in a timely manner. No refunds or credits will be provided for any Professional Services Fees. Fees will be invoiced upon the execution of the Order Form and will be due in accordance with the terms of the Agreement.
Okta generally requires a minimum of 2 weeks lead time to schedule resources traveling, and potentially more, based on current availability. Any cancellations within two (2) business days of confirmed schedules may impact the total Estimated Effort.
Okta will submit invoices to Partner for Professional Services and any project-related travel expenses monthly. Professional Services invoices may include resource name, role, rate, and hours incurred in the invoice period. Travel and expense invoices will be accompanied by copies of original receipts for expense items over twenty-five dollars ($25.00 USD).
5. Scheduling
Okta will provide Professional Services during regular business hours (8:00 a.m. to 5:00 p.m.), Monday through Friday, except holidays (''Business Hours'') of the Okta office which is providing the Services. Okta will work remotely based on a mutually agreed plan throughout the execution of this engagement. Partner must cancel any Professional Services scheduled to be provided at least two (2) business days in advance or it will lose any scheduled working hours and the they will be deemed consumed.
If additional hours are required due to a late cancellation, the additional hours will be subject to additional fees and a Purchase Order will be required to cover the additional hours.
6. OKTA Resourcing
The Okta Project resource(s) will be assigned and onboarded following execution of Order Form and based on current resource availability. If Okta resources are released from the project due to lack of Partner engagement, Okta cannot guarantee their availability when project activity resumes. As a result, new resources may need to be onboarded at the expense of Partner.
Okta will assign project resource(s) with the appropriate skills to deliver the Service and serve as a single point of contact for the administration and management of the Services. Okta resources may be subject to change at any time throughout the project, and Partner will be notified by Okta as soon as practicable of any such changes.
Project Manager
Main point of contact for Customer
Schedules and organizes project kick-off.
Coordinates working sessions in collaboration with Partner Project Manager.
Tracks / Monitors project progress.
Manages any issues that arise.
Technical Architect
Technical subject matter expert with cloud and on-premise based IT system experience.
Documents, reviews, and manages technical requirements for specific cloud-based solutions powered by the Okta platform.
Develops architectural and strategic plans for cloud services.
Designs and implements identity lifecycle integration with Okta.
Provides technical leadership to the project team.
Technical Consultant
Mentors and provides Okta knowledge to Partner.
Leads interaction and collaboration with other Okta teams such as Engineering, Product Management and Support, as needed.
Performs hands on technical configuration, integration assistance, and troubleshooting of the Okta service and platform during the design sessions.
7. Partner Obligations
General Partner Obligations
The Partner will:
Remain engaged throughout the duration of the Professional Services by actively directing and providing feedback to the Okta resource(s), providing requested integration information, and otherwise completing its obligations as set forth in this SOW in a timely manner (“Cooperate”).
Provide access to any third-party services or software, as required.
Provide and test all of the necessary remote access by Okta to Customer systems prior to the commencement of the Professional Service.
Be responsible for all hardware/virtual machines operating system(s), browser(s), commercial application(s), code for custom developed applications, application/web server(s), directory(s), database, network, proxy, and firewall maintenance and security as well as an active backup and recovery strategy as applicable for the aforementioned.
Provide complete and accurate data for integration with the Okta Service.
8. Assumptions
General Project Assumptions
Any service or activity not specifically included in this SOW is not included in the scope of this engagement.
Support for out of scope requirements will require the execution of a new SOW with an associated cost. Upon execution of a new SOW, Okta cannot guarantee that the project resources will be reassigned to the new Professional Services engagement.
Okta and Customer will work together in good faith to resolve any issues quickly.
Okta will follow independent software vendor guidelines for supported and deprecated versions of a product.
The Professional Services will be conducted remotely unless otherwise mutually agreed to by the parties.
Should any work be required at the Customer's site, travel expenses shall be invoiced in accordance with the Agreement.