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Engineering Manager - Toronto
Senior/Staff/Principal Software Engineer – UI Integration Infrastructure
Sr. Mgr, Business Development
Director/Senior Product Manager (Strong Authentication)
Director/Sr. Product Manager
Platform Solutions Intern - Summer Internship 2015
Product Marketing Manager - Business Value Assessment
Technical Marketing Intern - Summer Internship 2015
Technical Marketing Manager
Sr. Curriculum Developer
Sr. Customer Success Manager
Sr. Customer Success Manager
Sr. Director - Training
Sr. Technical Instructor
Manager, Marketing Operations
Manager, Professional Services Operations
Expert Services Program Manager
Expert Services Program Manager
Professional Services Project Manager
Sr. Technical Consultant, Professional Services
Sr. Technical Consultant, Professional Services
Sr. Technical Consultant, Professional Services
Sr. Technical Consultant, Professional Services
Sr. Technical Consultant, Professional Services
Sr. Technical Consultant, Professional Services
Sr. Technical Consultant, Professional Services
Technical Manager
Engineering Manager - Seattle/Bellevue
Principal Site Reliability Engineer
QA Manager
Quality Engineer - Adaptive Authentication (Sr./Staff/Principal)
Quality Engineer – Core Technology (Sr./Staff/Principal)
Quality Engineer - Performance
Release Project Manager
Senior/Staff/Principal Software Engineer – UI Universal Directory (SF, Seattle, Toronto, Austin)
Site Reliability Operator
Software Architect
Software Engineer - Analytics & Reporting (Sr./Staff/Principal)
Software Engineer - Android (Sr./Staff/Principal)
Software Engineer - Core Technology (Sr./Staff/Principal)
Software Engineer - Directories Platform
Software Engineer - Federations Platform
Software Engineer - O365 Identity Management (Sr./Staff/Principal)
Software Engineer - O365 Identity Management (Sr./Staff/Principal)
Software Engineer - Office 365 Okta Cloud Connect (Sr./Staff/Principal)
Software Engineer - Office 365 Okta Cloud Connect (Sr./Staff/Principal)
Software Engineer - Performance (Sr./Staff/Principal)
Software Engineer - Security (Sr./Staff/Principal)
Software Engineer - Security (Sr./Staff/Principal)
Software Engineer - UI (Sr./Staff/Principal)
Software Engineer - Universal Directory (Sr./Staff/Principal) SF/Seattle/Austin/Toronto
Software Engineer in Test - Analytics & Reporting (Sr./Staff/Principal)
Software Engineer in Test - O365 Identity Management
Software Engineer in Test - Technical Operations (Sr/Staff/Principal)
Software Engineer in Test - UI/Selenium (Sr./Staff/Principal)
Sr. Software Engineer - Integration Infrastructure
Staff Engineer – Network and Security Lab
UX Designer
FP&A Analyst
Manager, Global Compensation
Sr. Penetration Testing Engineer
Customer Marketing Associate
Senior Marketing Campaign Manager
Enterprise - Regional Sales Manager (Atlanta)
Enterprise - Regional Sales Manager (Kansas City or St. Louis)
Field Corporate Account Executive - Central (TOLA)
Field Corporate Account Executive - MI/OH/IN/WI
Sales Development Representative
Sales Engineer
Sales Engineer - East
Sr. Account Executive, Renewals
Sr. Manager of Sales Development
Sr. Sales Engineer
Technical Support Engineer
Business Development (ISV) Intern - Summer Internship 2015
Senior Manager, Business Development

Need help? We've got you covered.

Welcome to Okta Identity Management Support

Get Help Now

Contact: support.okta.com

US: 1-800-219-0964

UK: +44 800 808 5574

AU: +61 3 8609 8320

Our support team of identity management experts helps build this energy by striving to over-deliver on your expectations. Okta offers Basic Support, Premier Support, Professional Services and Education to help you make the most of your Okta implementation. Learn more about our Support offerings below.

Overview of Okta Support

Customer Success is a core value at Okta and we pride ourselves on providing an outstanding customer experience. This starts with the way we’ve designed our product, and it extends to the way we partner with our customers during and after deployment.

Throughout the Okta identity management application, you will find context-sensitive, multi-media Help to answer the most common questions. For those questions that cannot be answered with Help:

  • Click Support on any of the Administration pages and you will be automatically signed into our Customer Support Forum.
  • Log in to support.okta.com using your Okta credentials.
  • Call Okta support to get help from a live human being. 1-800-219-0964

Learn More: Customer Success

Get the Technical Support You Need, When You Need It

Okta offers Basic, Premier and Premier Plus Support Service levels to ensure you are covered, no matter what your needs.

Okta Basic and Premier Support provide access to helpdesk forum, FAQs, on-line user guides and tutorials, briefings of upcoming releases and best practices that will help our customers get the most value from the Okta identity management service. Okta Premier Plus Support provides a dedicated Technical Account Manager for customers who desire even more personalized support to meet their business needs.

Learn More: Basic Success, Premier Success & Premier Plus Success

Premier Support Options

Item Details
Priority Phone Support 24x7

Customers have access to a toll-free line with priority call routing to Okta customer support engineers. 24 hours a day, 7 days a week. The phone support cases are responded to within premier support timeframes guaranteed in our SLAs.

There is no limit to how often customers can call Okta support.

Online Customer Support

Customers can submit cases easily on line within the Okta identity management platform or at support.okta.com.

Customers can report any issues via email. The online cases are responded to within premier support timeframes guaranteed in our SLAs.

There is no limit to how many support cases a customer can open.

Timely & Quality Response

Okta’s customer support engineers will provide high quality service in a timely manner. Customer incidents are responded to within premier support timeframes guaranteed in our SLAs.

Proactive Notfication

Customers get briefings on upcoming releases and proactive updates on issues that may impact them in any way. This includes early access to release notes and deployment guides as they become available.

Health Check

Comprehensive assessment of a Customer’s IAM strategy and adoption – including major categories such as Business, Service Usage, Application Adoption and Product Functionality. Proactive premier service for providing actionable intelligence, which will in turn enable customers to get better return on the Okta service investment.

Training & Enablement

Okta provides multiple training and education options both during the deployment and after Okta is up and running. The Okta identity management service brings consumer-grade simplicity to an area that has long been plagued by hard to use software, and we supplement this ease-of-use with a training program that ensures you're always up to speed on the latest Okta features and functionality.

Okta provides best practice, product, and administrator training over the web with a live instructor, as well as recorded options. Check out the list of training options. Contact training@okta.com for more information on our training program.

On-board Quickly with Okta’s SmartStart Professional Services

Okta’s SmartStart program is a rapid implementation service combined with a collection of best practices to on-board customers to the Okta identity management solution.The implementation service includes a planning phase, a deployment phase and a training phase. Okta’s Customer Success resources work closely with your team on key tasks such as AD integration, application configurations, user deployments and new application integrations.

Learn More:
Basic SmartStart, Silver SmartStart, Gold SmartStart, Platinum SmartStart, Diamond SmartStart

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