Identity Challenges with Scaling Salesforce.com
Whitepaper
Automating User Management and Single Sign-on for Salesforce.com
Okta’s pre-integrated solution for Salesforce.com delivers:
- Single sign-on for Salesforce.com and all your cloud applications.
- Automated user management to efficiently and securely manage Salesforce.com accounts.
- Increased productivity for both administrators and Salesforce.com users.
- Usage and cost alignment to optimize your Salesforce.com ROI.
- Logging and reporting for a complete audit trail on Salesforce.com access.
Salesforce.com is a critical part of many business’s technology infrastructure. With Chatter, Salesforce.com has delivered a collaboration platform that all of an organization’s employees can use. However, as an on-demand application residing outside of corporate IT, it presents identity and access management challenges for both users and administrators.
Users struggle to manage their usernames and passwords, which is exacerbated by IT-mandated regular password changes which in turn trigger countless password reset requests that overwhelm administrators and result in unproductive users. Users access Salesforce.com not only on the web, but through Outlook, mobile devices, and desktop thick clients as well. Ensuring a uniform authentication experience for accessing Salesforce.com and other web applications becomes a real challenge.
Provisioning and deprovisioning Salesforce.com accounts is a manual and error-prone process because Salesforce.com’s siloed user directory forces administrators to recreate, rather than leverage, their on-premises directory. When a new Salesforce.com user joins the organization, they need access right away to be productive. If a user leaves, their account must be deactivated to preserve the confidentiality and integrity of your CRM data. Salesforce.com users also require additional applications, such as email, document sharing, and online presentations, to maximize their productivity. This compounds the identity and access management challenges and increases the need for solutions that span the entire suite of apps that your Salesforce.com users have access to.
Single Sign-On
Okta provides single sign-on (SSO) with Salesforce.com using the industry-standard SAML protocol.
SSO for SFDC and All Your Apps
Users can enjoy one-click access to Salesforce.com and any other cloud application through a graphical home page. With Okta Desktop Single Sign-On enabled, organizations can use Integrated Windows Authentication (IWA) for true SSO with Windows domain for any cloud application, regardless of authentication standard and including custom-built internal web apps.
Automate User Management
Okta automates user management by integrating with Force.com Web Services Provisioning API to support automated account provisioning and password synchronization. By integrating with Microsoft Active Directory (AD), Okta also enables centralized administration of account access and account deactivation.
Seamless AD Integration
Integrate Active Directory and enable Okta Desktop Single Sign-On in under 30 minutes without making any changes to your firewall or purchasing any additional hardware or software to provide true SSO experience with Windows domain and automated user management.
Increased End-User and Administrator Productivity
Automating provisioning frees administrators to focus on higher-value tasks and ensures that users always have access to the applications they need.
Align Usage with Cost
Seat utilization and application ROI can be optimized both through dedicated utilization reporting based on access behavior, and by automatically deactivating users when their roles and privileges change in the on-premises directory.
Logging and Reporting
Leverage powerful analytics and reporting by logging the who, what, when, and where of user activity for Google Apps and any other applications. In addition, dedicated reports audit deprovisioning and provide insight into seat utilization.
Salesforce.com and All Your Cloud Applications
Okta is a simple and flexible solution that enables you to securely manage all your web applications regardless of the authentication methods they support or whether they run inside or outside the corporate firewall. Okta requires no up-front investments in hardware, software, or development time. A consumer-like experience for users and simple but robust directory and application integrations for administrators enable Okta to deliver SSO, user management, and analytics for Salesforce.com and all your organization’s web applications in minutes rather than months. With Okta, your cloud is covered.
To learn more take a tour, or get started by signing up for a free trial today!