How does a 172-year-old company evolve to meet the needs of today’s customers and employees? That was one of the hot topics at the Gartner Identity and Access Management (IAM) Summit, where Okta’s Senior Principal for Industries, Tom Malta, hosted a fireside chat to discuss how companies are driving growth and loyalty by modernizing Customer Identity. We caught up with Malta to learn more about why so many companies in financial services and beyond are now focusing on Identity as the key to their digital transformation. The time to modernize is now Malta says that a perfect storm of factors has made now the right time for companies to modernize. First, customer preferences have evolved. Instead of heading down to their local bank branch to deposit a check or speak with a teller, many now prefer — and expect — the convenience and flexibility of digital banking via apps.