Krista Anderson-Copperman

Chief Customer Officer

Krista Anderson-Copperman is Chief Customer Officer at Okta, charged with ensuring Okta customers see value and are successful with Okta products. The Customer First organization includes education, professional services, customer support, customer success and renewals.

Anderson brings more than 18 years of experience to Okta, delivering superior levels of adoption, loyalty and customer satisfaction for both enterprise and small business customers. Prior to joining Okta, she served as senior vice president, Customers for Life at Salesforce.com.

Anderson earned her bachelor’s degree in psychology at the University of Oregon. She also enjoys skiing, traveling and home remodeling and interior design projects.

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Taking it to Heart: How Customer Feedback Helps Okta Listen and Lead

When I talk to customer success (CS) leads at other companies, there’s one thing that’s usually on their minds: how to get C-suite buy-in on making investments in customer success. As CS leaders, they know customer success should be a strategic asset in their organization, but securing buy in from their peers relative to other investments isn’t…

It’s Career Development Month—How Can We Help You Grow?

You may not know that November is Career Development Month, but I have it marked on my calendar. Why? Because my team and I are constantly focused on customer success, and that means ensuring that employees from organizations worldwide are given opportunities to further their career and gain the skills they need to achieve their goals. So, while…

Introducing Our Improved Trust Dashboard + New Oktane Trainings

As chief customer officer, I have the privilege of interacting with many of the nearly 4,000 customers that use Okta’s services to access the services and data they need to get work done. I’m proud to be part of a company that champions customer success as its number one corporate value, and today I’m excited to share two initiatives that embody…

Oktane17: Women in Tech Panel + Breakfast Returns

At Okta, celebrating identity and diversity is at the core of everything we do. We constantly strive to create an inclusive community—a space where everyone is free to express their individuality and ideas. And it's in this spirit of collaboration that we're bringing back our Women In Tech panel and breakfast at Oktane17. Last year, I had the…

Success Gets Certified — And More Updates from the CS Team as We Ramp Up for Oktane17!

At Okta, customer success is our number one company value. And as the Chief Customer Officer, it’s my team’s job to help you make the most of your investment in Okta, to drive your technology initiatives forward, and ultimately help you achieve your missions. We're always looking for feedback around our services, training, support and…

7 Insights from Our Women in Tech Panel

Here at Okta, we believe each individual has their own story to tell and a unique set of talents to bring to the table. Because we know building and cultivating an inclusive and open-minded workplace allows everyone to do their best work here and beyond, we created Women @ Okta or [email protected], a group which provides a platform to educate, support and…

Announcing Our First Women in Tech Panel and Breakfast at Oktane16

Every year at Oktane, we seek to do more than improve our products and showcase our newest technologies — we also strive to make ourselves better as a company and as individuals. And this year is no exception. We’re pleased to announce our first ever Women in Tech panel and breakfast, where we’ll welcome leading women in technology to discuss…

It Takes a Village: Announcing The New Okta Community

Almost nine months ago, we built and launched the Okta Help Center. An initiative many months in the making, the Okta Help Center introduced a central destination for all things Okta service and support within the Okta Community. It created one central location for our customers – many of whom had already been active since 2013 – to troubleshoot…

Announcing the Okta Help Center: Putting Our Customers First

A lot has changed since I joined Okta a little less than a year ago. We’ve doubled our customer base to 2,000+ enterprises, hosted Oktane14, our second annual customer summit, and announced a series of new offerings to securely connect more people, organizations, apps and devices. What hasn’t changed, though, is our focus on customer success. Our…