Mallory Sword Glenn

Product teams are being asked to drive efficiencies and deliver more innovation with less budget, headcount, and time thanks to current macroeconomic conditions. That means delivering innovative product features, driving adoption and keeping users secure while expanding into new geos — and doing all of this faster than the competition. Customer…

An employee, partner, customer, or supplier logs into your application — do you know what they can access?  It’s a delicate balance. If a user doesn’t have enough access, they might be unable to do their job, access a valuable resource, or complete a transaction. If a user has too much access, they might encounter sensitive information or take…

We’re all familiar with SMS. If you’ve ever received a text message, you know what an easy form of communication it can be. That’s why SMS is also considered a great option as a second form of identity verification, known as SMS OTP or one-time passcode.  At Okta, we know that telephony is a critical part of the authentication experience for many…

 There’s a lot of hype around Web3, decentralization, and our digital identities lately. Even actor and producer Reese Witherspoon is getting in on the action, tweeting that parallel digital identities like avatars, crypto wallets, and digital goods will soon “be the norm” for everyone. When the aim is to optimize customer experience and trust,…

Customer expectations are higher than ever. UX stats show, 88% of online shoppers say that, after having a bad user experience, they wouldn’t return to a website. Customers expect a tailored digital experience that’s secure, but also allows them access to the applications they need—from whichever device is nearby.  To that end, your application's…

Type in your username and password. Seems simple enough. But what if I told you, you’re possibly spending 9 hours per year just typing in usernames and passwords? In the US, the average email is associated with 130 accounts. If you’re logging into just 3 of those accounts each day, you’re spending about 9 hours every year just logging in to…

The average website conversion rate is only 2.35%. Even the top 25% of websites only convert around 5.31%.  Customers today have high expectations—we all want what we want, whenever we want it, wherever in the world we are, on whichever device we happen to be closest to. So complex sites with long loading times, complicated registration, and any…