Knowledge Management Specialist (Manila)

Manila, Philippines

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

FTE Role:

 

Knowledge Management Specialist 

 

Summary:

We are seeking a Knowledge Management Specialist to join our Knowledge Management team. The KM Team manages our new employee portal The Landing, the front door to content and information at Okta. The KM Specialist is an integral part of our Dynamic Work team that is focusing on enabling our teams and employees with choice and flexibility while maximizing opportunities for engagement and community building. This role will work in tandem with our Sr. Knowledge Manager and Content Specialist to spearhead cross-functional engagements with our business teams helping them to design and build content to, assess platform and content metrics, and collect Voice of the Customer feedback.  We are growing everyday and investing in the right tools for our employees to work flexibly, asynchronously, and dynamically; come join us on this transformative journey. 

Enabling Okta’s workforce to work Dynamically 

An overview of a KM Specialist @ Okta

  • Partner with Site Managers on development of sites within The Landing 
  • Consult with content owners to review existing content, including creating inventories, participating in planning meetings and identifying content issues
  • Engage with stakeholders at all levels of the business
  • Act as a champion for KM and promote continued enhancements in process, content, and IP best practices within the organization
  • Develop and manage information architecture as well as taxonomy to enforce effective internal communication
  • Regularly analyze and communicate success metrics for the platform, the sites, and the content 
  • Engage routinely with business teams to understand functional business requirements to inform long term KM platform strategy, enhancement, and updates

A day in the life of a KM Specialist @ Okta

  • Manage knowledge-sharing events and training sessions 
  • Manage website community engagement via communities of practices 
  • Identify and curate new content or sites for The Landing 
  • Generate content inventories for review by owners
  • Partner cross functionally with key partners to enable technical and content integration from other applications 
  • Draft knowledge articles based on interviews, documents reviews etc with content owners  
  • Manage new site request intake process for The Landing 

As a KM Specialist, you are

  • Proficient in Knowledge Management platforms (wiki’s, intranets, handbooks, etc) and possess the ability to learn and engage with new platforms quickly 
  • Comfortable identifying improvements, gaps, and impediments and elevating them for visibility
  • Able to manage and prioritize tasks based on organizational, department, and team deliverables and timelines
  • Energized by fast paced, high growth environments and manage change by leveraging your organizational skills and flexibility
  • Confident in engaging with senior leaders 
  • Passionate about employee experience, customer feedback, and working cross-functionally for the best solutions

Bachelor’s degree with 3+ years of experience in knowledge management, library science, organizational learning or a relevant advanced degree. 

What you can look forward to as a Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/

Apply

Resume
Upload Resume/CV (PDF must be less than 8 MB )
Cover Letter
Upload Cover Letter (PDF must be less than 8 MB )
I acknowledge and agree to the processing of my personal data in accordance with Okta's Privacy Policy.

https://www.okta.com/privacy-policy/

(California residents, click here)

I would like to be considered for future positions at Okta.