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Clicktools

Overview

SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more...

Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives:
• CAPTURE customer insight through surveys, scripts, conditional questioning, and forms.
• REFINE service and CRM data with contextual customer sentiment.
• ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value.

Capabilities

Provisioning