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IMIchat

Overview

IMIchat is an AI-powered digital customer service software that consolidates the power of Omni-channel real-time agent chat, proactive customer communication & automated self-service to deliver exceptional customer care to your customers.

IMIchat is a cloud based software that can be accessed by agents using a standard browser – without the need to install any software or plugin. It offers role based access control and has two key interfaces (Customer care console & Administrator console) to facilitate setting up, managing and delivering two-way multi-channel customer support.