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Satmetrix

Overview

NICE Satmetrix software, data, and expertise combine to offer unique benefits to customers as they manage their customer experience programs. Our industry leading software enables companies to collect, integrate, and analyze customer feedback data; close the loop with customers, including action management and tracking, escalation management, and comprehensive reporting; and take action and manage change, using comprehensive, configurable reporting, data delivery, and more. It is purpose-built for managing the entire customer experience management process. Business outcomes for customers include higher rates of growth, improved retention and upsell, reduced churn, and lower cost to serve.

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