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Talla

Overview

Talla is an AI and automation platform that is transforming the way businesses deliver customer support. Talla simultaneously improves customer satisfaction and support rep productivity by automating support workflows and allowing users to self-serve accurate answers to support questions. Unlike other providers, Talla learns and improves over time, provides answers using machine learning, and integrates with all the tools support teams need such as Chat (Slack, Microsoft Teams, TallaChat) and/or Web App. Talla was founded in 2015 and is based in Boston, MA.