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Customer Identity: A Q&A with Forrester Research

Consumers today are demanding rich experiences on their own terms, on their own schedules, just in time, and on mobile. Medical appointments can be scheduled with a few taps for later in the day, photos can be uploaded from your iPhone and printed at your local pharmacy, and last minute...

IAM—Who’s Ultimately Responsible?

It’s a familiar tale. HR wants to increase efficiency. Security needs to reduce the risk of a breach. Legal have their eye on safeguarding, and IT are swamped with reset requests. For modern businesses, a wide array of stakeholders have an interest in streamlining processes, protecting their people, knocking...