Today, digital identities control access to an ever-growing number of applications and services, impacting — and to some degree governing — many aspects of our professional and private lives. And there is absolutely no doubt that digital identities are going to become more important in the months, years, and decades to come. Nonprofit organizations (NPOs) are not immune to this evolution — in fact, in some ways, they’re outpacing other organizations. For example, Twilio’s State of Nonprofit Digital Engagement Report 2022 showed that 65% of engagement between NPOs and their program participants is digital, compared to 55% for business-to-consumer (B2C) companies. Consequently, NPOs need to be able to deliver convenient user experiences while managing and securing stakeholder identities. From a cost to a core enabler Traditionally, NPO’s have regarded technology as an operating cost, but as technology — particularly software-as-a-service (SaaS) — has emerged as an enabler of service.