The Identity Insider series highlights Okta customers who are innovating and redefining the Identity industry. Our first guest, Dr. John Heedley, is the driving force behind Identity at Vialto Partners, an organization that reimagines global mobility solutions to support people moving and working from virtually anywhere. Heedley’s career journey has involved diverse subjects from music to cryptography, eventually leading him to champion an Identity practice that impacts hundreds of thousands of customers worldwide. When we ask Heedley how we should refer to him, he laughs. “My corporate email signature says, ‘Dr. John Heedley, Director and Global Head of IAM at Vialto Partners.’ I don't want to talk to that guy. You have to make yourself approachable and humanize your work.” That mindset fuels Heedley’s leadership style. To lead Identity and Access Management (IAM) for such a massive organization, Heedley prioritizes three things: people, process, and technology. “When.