FINANCE AND BANKING

The world has changed

The COVID-19 pandemic has created unprecedented challenges for organizations around the world. With millions of people suddenly working from home for the first time, companies need ways to ensure productivity, connectivity, and security—quickly.

The finance and banking industries face new challenges on two fronts. On the workforce side, many financial institutions have had to quickly scale up, enabling remote call centers to maintain customer service quality, and others have scrambled to handle an overwhelming surge of loan applications as customers refinance loans. For their customers, financial institutions know that high call volumes increase the risk of fraud; as a result, many want to strengthen customer authentication without frustrating customers. Institutions are also accelerating their shift to digital banking and wealth management services as customer engagements are being forced online.

This mid-year update to Businesses @ Work looks at the data from the Okta Integration Network (OIN) to understand how organizations are employing new apps and increasing adoption of existing technology to improve productivity and secure their remote workforce during this unique crisis. Our network now includes nearly 8,000 customers and over 6,500 integrations with cloud, mobile and web apps, and IT infrastructure providers. This version of the report has been customized specifically for finance and banking industries.