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LeaseHawk Reporting

Overview

As a software pioneer for the multifamily industry, LeaseHawk brings cutting-edge technologies that use artificial intelligence and natural language processing to property management companies and owners. The LeaseHawk Performance Platform and virtual leasing assistant, ACE, are trusted by leading multifamily businesses to elevate the key aspects of their business—their people and their marketing.

With LeaseHawk, you will be able to optimize your leasing process and close leases faster by empowering success at every level of your organization.


ACE, Your Virtual Leasing Assistant

It's no secret that even the best leasing offices miss calls from time to time. In fact, they miss nearly 49% of all calls. Support your leasing team with the industry's most robust virtual leasing assistant, ACE from LeaseHawk. ACE uses Artificial Intelligence (AI) and natural language processing to understand the needs of prospects. It pleasantly answers calls and chats, creates guest cards, and sets appointments, 24/7.

Key Features:

- Conversational virtual leasing assistant that takes calls, texts, and chats, 24/7/365.

- Assists prospects with 160+ leasing inquiries, including pricing and availability.

- Collects guest cards and sets appointments.

- Pushes guest card and appointment notifications to your CRM and/or email.

- Integrates with your Property Management System (PMS).


The LeaseHawk Performance Platform

Property owners and management companies are bombarded with data. How is it possible to make sense of it all? LeaseHawk simplifies your data and displays your key leasing metrics in an easy-to-use dashboard. It opens the visibility needed for decision-makers to audit their marketing and employee performance to maximize lease conversion.

Key Features:

- Unlimited tracking phone numbers (includes DNI) to track and measure your ad sources.

- Robust telephony features, such as IVR, call routing, whisper greeting, and more.

- Easy-to-use CRM software that allows your leasing team to easily manage their relationship with each prospect and resident.

- Inbound calls are evaluated and categorized as 1 of 18 caller types, such as Prospect or Resident. This allows you to prioritize follow-up activity and gain insight into the sources that provide you the most Prospects, not just calls.

- Agents that answer eligible prospect calls are evaluated on their phone performance using a scorecard of best practices. Identifies training opportunities and a standardized approach to measuring the performance of your leasing team.

- Data and insights are available to you in a robust and intuitive reporting system.

- Integrates with your Property Management System (PMS).