Nextiva NextOS 3.0
Nextiva is a VoIP phone system with superpowers - cloud PBX combined with sales CRM, help desk ticketing software, contact management, live chat, SMS, video conferencing, intelligent automation and email marketing.
We talk to business owners and IT leaders every day. They tell us their biggest problem is managing legacy systems that are expensive, don't scale well and are outdated.
Over time, this ends up costing businesses hundreds of thousands of dollars in losses - especially when you add up all the factors like maintenance costs, IT workforce utilization, repairs, troubleshooting, etc.
Businesses today want a cloud-based, cost-effective unified communication system that can scale with their needs - and Nextiva just so happens to provide what businesses are seeking.
Founded in 2006 on the principle of Amazing Service, Nextiva powers over 100,000+ companies in the United States - serving customers like the Buffalo Bills, Conan O'Brian, Shelby Automotive and many other brands we all know and love.
With robust features like advanced IVR, conversational AI, call pop, VoIP mobile app for iOS and Android, call recording, voicemail to text, virtual fax, deal tracking, ticket management, sentiment analysis, analytics and more - Nextiva is an excellent choice for businesses focused on improving their customer experience and growing their sales pipeline.
Nextiva provides itself on Amazing Service (we actually trademarked it) and unbeatable reliability. In fact, Nextiva has had zero outages since 2018, holding true to the promise of 99% uptime. Finally, Nextiva was named one of the top 500 fastest growing companies of 2019 by Deloitte.
- OIDC OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application.
- SAML Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider.
- SWA Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC.
- Create Creates or links a user in the application when assigning the app to a user in Okta.
- Update Okta updates a user's attributes in the app when the app is assigned. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app.
- Deactivate Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Accounts can be reactivated if the app is reassigned to a user in Okta.
- Sync Password Push either the users Okta password or a randomly generated password to the app. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password.
- Group Push Push existing Okta groups and their memberships to the application. Groups can then be managed in Okta and changes are reflected in the application.
- Group Linking Link Okta groups to existing groups in the application. Simplifies onboarding an app for Okta provisioning where the app already has groups configured.
- Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema.
- Attribute Mastering The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile.
- Attribute Writeback When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory.