Private Help Desk Training
Students will explore the most common issues that help desk teams encounter and how to resolve them quickly. Students will have the chance, in a hands-on training environment, to learn about creating users, groups, administrator roles, password polices and multifactor authentications (MFA) policies. This background allows them to understand how to do their job more effectively and efficiently leading to faster case resolution and more successful end users.
- What is Okta and what benefit does it bring to our company?
- What do my end users see and how is that different from my administrator experience?
- What permissions do I have as a Help Desk administrator and what can I do in the system?
- How do I create people in Okta and assign Administrator privileges?
- What are Okta groups, directory groups, and application groups? How do I manage them?
- How do I configure Group rules?
- How do I configure password policies and handle password reset requests?
- How do I setup multi-factor authentication?
- What is the End User Toolkit and how do the quick reference guides work?
- How do I troubleshoot common end user issues and what are the best practices around them?
- How do I work with Okta support?
Registration & Pricing
What courses are offered?
At Okta, we have a lot of professionally developed training programs in place that are very effective at teaching our customers + partners about the technical aspects of the products we offer. Whether you’re an Administrator, Developer, or Implementation Consultant, Okta Training is easy to navigate!
The recommended learning path is to begin with the Hands-on Instructor-led Training (ILT) Labs designed for your role. In these courses, you’ll learn best practices and get realistic product experience with simulated Okta environments that support lecture and interactive activities.
You can continue with a self-paced learning approach with our basic product overview videos. In the Okta Help Center you’ll find Documentation and Training Videos, like the New Feature Release Video Series which will keep you in the know on what’s new in the product on a monthly basis.
Where can I find the schedule of Live training classes?
To accommodate our global customer base, we have scheduled virtual live classes in EMEA, APAC, and North American friendly time zones. The complete Instructor-led training schedule is published on the Hands-On Training page. To view the full schedule select Learn More and Register from there!
How do I register?
We offer a variety of self-service (on-demand) courses and curriculums. To view these options, click here and change the Learning Method filter to On-demand. You can view any of the self-paced classes clicking on the Register button and completing your registration.
Seats in our Hands-On Instructor-led Labs are first come first serve, and enrollment will be confirmed once billing and registrant information is received in full. To purchase a seat simply select the Register button, add the class to your Shopping Cart and Place Your Order. We’ll get working on your Training request and will be in touch within one business day.
Private Class registration is not available on the public site. If you are attending a Private Class, we have a special registration area just for your team. If you’re not sure where to go, email [email protected] and we will take care of everything for you.
How much do courses cost?
Okta customers can access Okta Basics Curriculum for free, but Hands-on Instructor-led courses cost money. Once you have identified which course you are interested in, select the Learn More button to view the cost for each course you are interested in. We are delighted to offer discounted pricing for Non-profit 501(c)3, Premier, Premier Access, and Premier Plus Success customers on some courses.
We can also arrange Private Classes for your team at a daily rate. Custom or tailored training must be scoped to your needs and sold prior to scheduling the delivery. Email [email protected] to get the ball rolling.
Who can enroll in Hands-on training courses?
Okta customers, prospects, and partners can purchase Hands-on Instructor-led training classes.
I’m registered for a Hands-on training class. Do you mind if a colleague looks over my shoulder?
We have to be clear about this one: Each training seat is like an individual license, assigned to just one student. Confirmed students are the only people who may attend the training. Sharing the training event with others in any way is expressly prohibited. Confirmed students are the only people who will receive course materials for the specified class.
What happens if I miss a Hands-on course I’ve registered for?
Please read our Training Terms to be familiar with our registration change and cancellation terms and penalties.
How do I attend my training session?
Accessing the Okta Virtual Classroom is easy! Once registered, you’ll receive a confirmation email from us with a calendar invite. You will also receive and email reminder 24 hours, 1 hour, and 30-15 minutes before the class starts. Each of these emails will include instructions on how to launch the class. You can also launch your class from the Transcript page of your Okta Learning Portal’s Learning.Check out these tips for Virtual Classroom Success to ensure your training experience is awesome.
How do I access training videos?
The Okta Help Center includes an extensive library of training videos and knowledge base articles, available whenever you feel the urge.
How long do virtual training sessions last?
Class lengths vary, depending on the course. Check your course schedule for beginning and end times.
Is virtual training interactive?
All virtual classes are highly interactive. The include a variety of lectures, application demonstrations, and question-and-answer sessions with a live instructor. Premium courses include access to an online lab environment where you will complete hands-on learning activities.
Do virtual classes have breaks?
Don’t worry, your live instructor is human, and also has to eat and take care of business. Each session includes scheduled breaks, which will be reviewed at the beginning of the course.
What do I need to bring to class?
Other than your questions and your sharp intellect, you will need the following to fully participate in class:
- A computer with a good Internet connection.
- An audio connection: Either a telephone, or a headset and microphone for VoIP connection.
- A keyboard and mouse, to complete online labs and answer instructor polls in Premium courses.
- We strongly recommend using a large monitor or dual monitor setup for Premium ILT Lab courses, so you can split your screen and more easily follow lab instructions during hands-on activities. You will also need a keyboard and mouse, to complete online labs and answer instructor polls in Premium courses.
Cancellation & Rescheduling
What is your cancellation policy?
Okta training fees for Hands-on Training are non-refundable. Registrations for Hands-on Training may be rescheduled or canceled without penalty up to five business days prior to the class start-date. If you fail to show up for a class you registered for, you forfeit your registration fee. Sorry, but we can’t apply forfeited or no-show fees to future classes. Please read our Training Terms to learn more about our cancellation and change policy.
How can I cancel or change my registration?
Email [email protected], and include your full name, course name, date, and your request to cancel or reschedule. In accordance with our Training Terms changes must be made at least five business days prior to the start of the training class in order to avoid the penalty of forfeiting your training seat.
How much time do I have to use my course seat?
You have one (1) year after purchase to complete your course, unless otherwise specified by the terms of the sales agreement. If you wait longer than that, you forfeit your seat.
Can someone else in my company take my seat in a class?
Absolutely, just let us know. Registered class attendee(s) may be substituted without charge.