Vulnerability Reporting Policy

At Okta we take the protection of our customers’ data very seriously.

The Okta security team acknowledges the valuable role that independent security researchers play in internet security. As a result, we encourage responsible reporting of any vulnerabilities that may be found in our site or applications. Okta is committed to working with security researchers to verify and address any potential vulnerabilities that are reported to us.

Please review these terms before you test and/or report a vulnerability. Okta pledges not to initiate legal action against researchers for penetrating or attempting to penetrate our systems as long as they adhere to this policy.

Testing for security vulnerabilities:

Whenever a Trial or Developer Edition is available, please conduct all vulnerability testing against such instances. Always use test or demo accounts when testing our online services.

Reporting a potential security vulnerability:

To report security or privacy issues that affect Okta products or web servers, please contact: [email protected].

You can use Okta's Product Security PGP key to encrypt sensitive information sent via e-mail. When we receive your email, we will send an automatic email as acknowledgement. If you do not get this email, please check the email address and send again. We will respond with additional emails if we need further information to investigate a security issue. Please provide full details of the suspected vulnerability so the Okta security team may validate and reproduce the issue.

For the protection of our customers, Okta generally does not disclose, discuss, or confirm security issues until a full investigation is complete and any necessary patches or releases are available.

Notifications published by Okta Product Security are signed with the Okta Product Security PGP key. We encourage you to verify the signature to ensure that the document was indeed written by our staff and has not been changed.

Okta does not permit the following types of security research:

While we encourage you to discover and report to us any vulnerabilities you find in a responsible manner, the following conduct is expressly prohibited:

  • Performing actions that may negatively affect Okta or its users (e.g. Spam, Brute Force, Denial of Service…)
  • Accessing, or attempting to access, data or information that does not belong to you
  • Destroying or corrupting, or attempting to destroy or corrupt, data or information that does not belong to you
  • Conducting any kind of physical or electronic attack on Okta personnel, property or data centers
  • Social engineering any Okta service desk, employee or contractor
  • Conduct vulnerability testing of participating services using anything other than test accounts (e.g. Developer, Okta Cloud Connect, or Free Trial instances)
  • Violating any laws or breaching any agreements in order to discover vulnerabilities

The Okta security team commitment:

We ask that you do not share or publicize an unresolved vulnerability with/to third parties. If you responsibly submit a vulnerability report, the Okta security team and associated development organizations will use reasonable efforts to:

  • Respond in a timely manner, acknowledging receipt of your vulnerability report
  • Provide an estimated time frame for addressing the vulnerability report
  • Notify you when the vulnerability has been fixed

We are happy to thank every individual researcher who submits a vulnerability report helping us improve our overall security posture at Okta.