Of all the service providers we interact with as digital citizens, we’re likely to share some of our most sensitive, personal information with government agencies. Millions of people use government digital services to take care of essential tasks, including applying for health care, filing taxes, or updating their immigration status. Naturally, citizens want to be able to trust these institutions and their online systems. In a climate where data breaches and data misuse cases are all too frequent, people are expecting greater protections of their personal information. Not only that, but they’re also expecting more seamless experiences—like those offered by digital companies—from the government. If agencies can’t meet these needs, they risk disenfranchising many. And given that the alternatives for citizens are cumbersome—think phone, mail, and office visits—government technology has an opportunity to prove that it is secure and inviting to use. In this series, we’ll explore how modern.