modernizing government agencies

Imagine a scenario where an employee at the United States Department of Health and Human Services is working on a cross-agency project with staff at the Department of Commerce and the State Department.  Employees from the three agencies work together, share research and documents, and draft reports using common collaboration tools. All of the…

A recent report from the Anti-Phishing Working Group (APWG) revealed phishing attacks for the first quarter of 2022 exceeded one million—the highest on APWG record. As attacks increase, it’s reasonable to expect targeted phishing attacks to increase as well.  The U.S. government is defending itself against this growing threat via mandates and…

For all the talk about the various technologies involved in digital transformation, people are really what’s driving organizations to push themselves in new directions. That’s why, at Okta, you’ll continuously hear us utter the phrase “your people are your future.” It’s not just a catchy slogan; we really believe that people—customers, employees,…

We often share personal information to obtain the services we need, be it healthcare, financial assistance, or legal advice. In doing so, we place trust in our service providers to keep this data confidential and secure—often without hesitation. When interacting with government agencies, however, we’re usually less confident. By design, agencies…

Government institutions generally rely on a mix of applications to serve employees and citizens. An institution responsible for insurance, for example, may have different applications for managing group benefits, submitting claims, and applying for extended coverage.  Often, user access to these applications is managed on a decentralized basis…

Doing our errands looks a lot different now than it did a few years ago, and not just because of the COVID-19 pandemic (though that has certainly accelerated things). For a while now, we’ve been ordering groceries online, paying bills on a banking app, and even checking in with our doctor from the comfort of home. With so many digital experiences…

Of all the service providers we interact with as digital citizens, we’re likely to share some of our most sensitive, personal information with government agencies. Millions of people use government digital services to take care of essential tasks, including applying for health care, filing taxes, or updating their immigration status. Naturally,…