Government institutions generally rely on a mix of applications to serve employees and citizens. An institution responsible for insurance, for example, may have different applications for managing group benefits, submitting claims, and applying for extended coverage. Often, user access to these applications is managed on a decentralized basis. That means that admins have to set policies and control access individually for every app, and users need different sets of credentials to engage with each digital government service—a frustrating experience for everyone. By contrast, a centralized approach to access management brings all access points and administrative decisions under one roof. With a centralized system, government IT teams can design and apply access policies consistently across their apps and tools. This allows citizens to sign in to a single portal and access all the services they need as part of one seamless experience (something they’ve come to expect from their interactions with.