Security often gets a bad rap for slowing down productivity and hampering user experience (UX). At Okta, we know this couldn't be further from the truth. Today's CISOs are deeply committed to creating frictionless experiences for employees and customers, and we recently spoke with two of them to get their take on balancing these crucial business objectives. The challenge lies in finding innovative solutions that bolster security without sacrificing efficiency or satisfaction. Armed with practical strategies, a holistic approach, and user feedback, CISOs can enhance security posture while improving productivity and enabling seamless UX. Here’s how. 1. Prioritize user experience in security design A user-centric approach to security is paramount for fostering adoption and minimizing resistance. Whether for employees or customers, CISOs should design security measures with end users in mind to create a smooth and intuitive experience. For example, secure login features like multi-factor authentication can frustrate users, but.