retail

Picture the scene … You enter a store and are greeted by a personal shopper asking how they can assist you today. You tell them you’re shopping for a special occasion, and they immediately curate a tailored selection of items that perfectly suit your tastes. As you browse, the assistant provides thoughtful suggestions and tips. It’s as if they…

2020 was a pivotal year, with COVID-19 profoundly changing the ways we live, work, and transact. And in many industries, the trends brought on by the pandemic—physical distancing, limitations on non-essential services, and new health and safety regulations—will only continue to define how businesses operate. Supply chains, for instance, have yet…