Eric Kelleher

Chief Customer Officer

Eric Kelleher is Okta’s Chief Customer Officer. He is responsible for leading the teams and programs that ensure we consistently deliver on our #1 corporate value: Love Our Customers. Eric’s teams are responsible for helping customers achieve quick time to value, adopt their subscriptions, and grow their return on investment with Okta over a lifetime.

Prior to Okta, Eric has spent over 25 years leading software companies through growth, and has led SaaS customer teams for over 20 years. During his 11 years at Salesforce.com, he helped shape the SaaS playbook for cultivating a successful enterprise subscriber base. He helped Salesforce grow from $50M to $4B in revenue. He also spent 2 years at LinkedIn where he built their first Customer Success organization, growing success for their $2B Talent Solutions business.

Eric has a Bachelor’s degree in Computer Science and Economics from Georgetown University and a Master’s degree in Computer Science from Stanford.

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Customers Recognize Okta as a Gartner Peer Insights™ Customers' Choice for Access Management for the Fourth Time in a Row

At Okta, we immensely value every one of our 15,000+ customers around the world—they are our number one priority. High praise and trust from these businesses are Okta’s ultimate barometers for success, which is why we are incredibly proud to be named a Customers’ Choice in the 2022 Gartner® Peer Insights™ “Voice of the Customer” report for Access…

Accelerate and Expand Your Success with an Okta Certified Team

As an Okta customer, your team holds the keys to the world’s most powerful identity and access management platform. Are they ready to take advantage of its full potential? Have your team get Okta Certified, and you can ensure that they are ready to deploy Okta’s capabilities, to solve business problems, and to design for your future. To help…

Gartner Names Okta Customers’ Choice for Identity Governance and Administration

In my role at Okta, I work closely with our customer advocates to ensure they are receiving real value from their subscriptions. One of our key measures of success is whether customers grow with us, become fans of Okta, and go on to recommend us to their peers. I’m therefore very proud to share that Okta was recently recognized by Gartner as…

The University of Notre Dame Meets Remote Learning Challenges—Lou Holtz Style

Turning a struggling University of Notre Dame football program into a national powerhouse, was no easy feat. Taking six different NCAA football programs to bowl games, even harder. Legendary football coach Lou Holtz is an inspiration, not only in his accomplishments but more importantly, in the way that he carries himself, puts the individual…

Celebrating Our 2020 Customer Award Winners

Since 2015, Okta has celebrated the innovation of, and collaboration with, our exceptional customers. And now, in 2020, the word “collaboration” takes on a new resonance, as our personal and professional lives are merging in ways they never have before. It’s collaboration that has allowed us to transform this year’s Oktane conference into Oktane20…

Our Commitment to Customer Success: People, Business, and Service Preparedness

Customer success is one of our core values at Okta. We do not foresee any impact to the delivery of the Okta service due to COVID-19, and as always, we are committed to keeping our service up and running for our customers around the globe. Our cloud-based, multi-tenant architecture model and distributed data center approach is designed to operate…

Enabling Our Customers’ Success Is at the Core of Everything We Do

There’s no instruction manual for digital transformation. Modern organizations know that to streamline operations, defend data, and secure customer applications, moving to a cloud-based IT infrastructure supported by strong identity and access management (IAM) is critical. But where does this journey begin? What does it entail? When does it end?…