Corporate Reputation & Crisis Communications, Senior Manager

Bellevue, WA; Chicago, IL; Toronto, ON

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

Corporate Reputation & Crisis Communications, Senior Manager

Okta is seeking a Senior Manager of Corporate Reputation and Crisis Communications to join our team. In this role, you will play a pivotal role in protecting and shaping Okta’s reputation during times of crisis or uncertainty. You will serve as a key representative of the Communications team, collaborating across functions to manage incidents and issues with thoughtfulness, clarity, and confidence.

To accomplish this, you are both a cross-functional leader who can facilitate a team and a hands-on comms pro who develops content and executes with precision. The core of this role is to help Okta be prepared for adverse events, understand issues by engaging the right experts, and help determine the best path forward, taking into consideration all stakeholders.

You have significant experience planning for and managing communications for a wide variety of issues, including but not limited to cybersecurity, geopolitical, societal, product, security vulnerabilities, legal, employee/HR matters, operational disruptions, and more. In complex situations, you will lead a virtual team of communications colleagues from across the business to drive consistency as they engage with their respective audiences. You will partner closely with the PR team on media strategy and engagement.

Additionally, you will continually evolve, improve upon, and mature the crisis communications program and its readiness for Okta. You will advise key business partners and the executive team on the crisis communications program and best practices, often in partnership with the wider Communications team. 

Communications is an incredibly strategic and visible function at Okta, and we’re looking for a driven, experienced, and collaborative professional who will thrive and make an impact in a dynamic environment.

Primary Responsibilities

  • Serve as a leader on the Corporate Reputation and Crisis Communications team—mentoring other communicators, advising on best practices, and providing strategic and tactical leadership in issue response and crisis communications.
  • Develop and execute strategic communications plans that properly position Okta during a crisis or incident.
  • Create and update processes, playbooks, and operational plans to keep the Crisis Communications Team aligned and efficient. 
  • Lead the training and exercise program to drive readiness, team capabilities, and continual improvement. 
  • Stay abreast of industry trends in crisis response, reputation management, crisis communications, and communications broadly to ensure the team is industry-leading in its approach and capabilities.
  • Cultivate positive relationships with Okta leaders, executive stakeholders, and internal business and communication colleagues.
  • Serve as a communications advisor to senior leaders and to the cross-functional teams assembled to address an issue and provide guidance on reputational risk in the context of issues, policies, and company decisions.
  • Build messaging and content under time constraints and ensure alignment while taking into consideration the outstanding needs of multiple stakeholders/audiences.
  • Execute and lead media listening and insights for key issues and help develop an overall media strategy to inform the communications approach.
  • Be the calm in the storm during intense or stressful situations.

Required Skills/Experience

  • BA/BS in Communications, Journalism, Public Relations, or Marketing preferred.
  • Minimum of 10-15 years of related experience in public relations/corporate communications, with a background in crisis communications and issues management.
  • Outstanding verbal and written communicator who can build high-quality, easy-to-understand communications, including notification materials, messaging, media statements, blogs, FAQs, and related documents.
  • Strong project management capabilities with a sharp eye for detail and the ability to navigate ambiguity while balancing competing priorities.
  • Solid interpersonal, relationship-building, influence, and collaboration skills.
  • Confident in presenting communications strategies to executives and gathering input in high-stakes scenarios.
  • Experience leading or participating in crisis response/incident management and working on related communications.
  • Ability to work with product/technology subject matter experts to distill technical information into appropriate messaging for identified stakeholders/audiences.
  • General knowledge of SaaS/cybersecurity markets, products, and technologies to help frame and contextualize communication deliverables.
  • An innate drive to work with urgency, make progress, and remain calm in high-pressure situations.

#LI-Hybrid

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$146,000—$218,000 USD

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual OTE (On Target Earning) range for this position for candidates located in Canada is between:$132,000—$198,000 CAD

What you can look forward to as a Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. 

U.S. Equal Opportunity Employment Information
Read more

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Pay Transparency

Okta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/agencies/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Okta
The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Follow Okta
Share on Linkedin Share on Youtube

Apply

Resume
Upload Resume/CV (PDF must be less than 8 MB )
Cover Letter
Upload Cover Letter (PDF must be less than 8 MB )
I acknowledge and agree to the processing of my personal data in accordance with Okta's Privacy Policy.

https://www.okta.com/privacy-policy/

(California residents, click here)

I would like to be considered for future positions at Okta.
U.S. Equal Opportunity Employment Information (Click here for instructions)

Responding to the survey is voluntary.